Telemedicine Trends to Watch in 2025
Q&A with Dr. Lyle Berkowitz, CEO of KeyCare
Dr. Lyle Berkowitz, CEO of KeyCare, is poised to make a significant impact in the telemedicine industry in 2025. As the first Epic-based virtual care company, KeyCare offers a seamless and efficient way for health systems to expand their telemedicine capabilities. We spoke with Dr. Berkowitz to get his insights on the year ahead in telemedicine.
Simplifying Telemedicine
KeyCare’s goal is to make telemedicine easy on health systems by providing a network of virtual care providers working on a telehealth platform. “We’re making it simple for health systems to expand their telemedicine capabilities without having to start from scratch,” Dr. Berkowitz explained.
The Rise of Telehealth 2.0
Dr. Berkowitz sees 2025 as the year when telemedicine will shift from isolated telehealth to a re-visioned model of care. “Phase 1 of telehealth is dead. This year we will see the continued rise of Telehealth 2.0,” he said. Telehealth 2.0 enables doctors to automate, virtualize, and delegate routine tasks, allowing for more efficient and effective care delivery.
Expanding Physician Panels
Dr. Berkowitz predicts that health systems will increasingly partner with virtual teams to amplify their doctors’ abilities to care for patients. This will allow for the expansion of physician panels, improving patient access and quality of care. “Rather than struggling to add more doctors in a competitive market, health systems will outsource routine care to a tech-empowered virtual care team and expand patient access in a scalable manner,” he explained.
Patient Engagement and Retention
Dr. Berkowitz believes that telemedicine will also play a key role in patient engagement and retention in 2025. “Patient wait times continue to grow across virtually all medical specialties, putting patients at risk of worse outcomes and leaving health systems at risk of losing patient volume to competitors like urgent care clinics. To overcome these issues, health systems will develop new strategies to expand capacity to ensure their patients have access to timely care,” he said.
Conclusion
Dr. Berkowitz’s insights on the future of telemedicine suggest that 2025 will be a transformative year for the industry. With the rise of Telehealth 2.0 and the increasing importance of patient engagement and retention, health systems that adopt innovative virtual care strategies will be better equipped to meet the evolving needs of their patients. As Dr. Berkowitz pointed out, the key to success lies in simplicity, scalability, and effective care delivery.
FAQs
Q: What is one of the biggest changes you foresee for telemedicine in 2025?
A: Phase 1 of telehealth is dead. This year we will see the continued rise of Telehealth 2.0.
Q: How will health systems increase their physician panel sizes via telemedicine in 2025?
A: Health systems will increasingly partner with virtual teams to amplify their doctors’ abilities to care for patients by effectively increasing panel sizes.
Q: Why do you think patient engagement and retention will become more important in 2025?
A: Patient wait times continue to grow, putting patients at risk of worse outcomes and leaving health systems at risk of losing patient volume to competitors. Telemedicine can help address these issues by increasing capacity and providing relief to busy, overworked clinicians.
