Garmin Shares Steps to Fix Smartwatches Stuck on "Blue Triangle of Death"
Resolution of Underlying Issue
Garmin has announced that it has resolved the underlying issue causing some of its smartwatches to become stuck on the "blue triangle of death," a boot-up error that has been preventing owners from using their devices. The company has shared new steps to fix the issue, which vary depending on the affected device model.
Resetting Devices
For devices that successfully power up normally after a reset, Garmin recommends syncing them with the Garmin Connect app on a phone or via Garmin Express on a personal computer to resolve and prevent the issue from occurring again.
Additional Steps for Affected Models
For watches in the Epix, Fenix, Instinct, Descent, and Enduro lineups, Garmin suggests forcing a restart while connected to a PC or Mac with Garmin Express software installed. The watch should complete a sync with Garmin Express, and then the user can disconnect the watch from the computer. The watch should boot up normally.
Factory Reset for Some Models
For users of watches in Garmin’s Forerunner, Vivoactive, Venu, and Approach golf lines, a full factory reset of the device will be necessary. However, this will result in data loss, including Garmin Wallet, Connect IQ content, body battery data, and customized data fields.
Edge Cycling Computers
For Garmin’s Edge cycling computers, users can try connecting them to a Windows computer and manually locating and deleting a CPE.bin file. If this does not resolve the issue, a "master reset" will be needed, which will require the device to be paired with a smartphone again afterwards.
Conclusion
Garmin has taken steps to resolve the issue causing some of its smartwatches to become stuck on the "blue triangle of death." While some models may require a factory reset, which will result in data loss, the company has provided additional steps to help users resolve the issue and prevent it from occurring again.
Frequently Asked Questions
Q: What caused the "blue triangle of death" issue?
A: Garmin has not provided an explanation for what caused the issue, but many users suspect it was related to using activities on their Garmin watches that involve GPS functionality.
Q: How do I fix the issue on my Garmin smartwatch?
A: The steps to fix the issue vary depending on the affected device model. Refer to the Garmin Support Center page for specific instructions.
Q: Will I lose data if I reset my device?
A: Yes, a factory reset will result in data loss, including Garmin Wallet, Connect IQ content, body battery data, and customized data fields.
Q: Can I prevent the issue from occurring again?
A: Yes, Garmin recommends syncing your device with the Garmin Connect app or Garmin Express to resolve and prevent the issue from occurring again.
