Google is testing a new “Ask for Me” feature that uses AI to call local businesses on your behalf, for information about availability and pricing. The feature is available on desktop and mobile for users who have opted into the company’s Search Labs experiments.
Introducing Ask for Me
The idea is to help users access information without having to actually pick up the phone and talk to someone.
How it Works
To start, Ask for Me can be used to inquire about services at nail salons and auto shops. If you are enrolled in Search Labs, you can access the new feature by searching for local services like “oil change” or “nail salons nearby.” You will then see an “Ask for me” option with a “Get started” button.
You’re then prompted enter details about that service, such as a “tire replacement,” “factory scheduled maintenance,” “french manicure,” “nail art,” and more. From there, you can enter information about timeframe. Google’s AI will then make calls to local businesses on your behalf and send you a summary of prices and availability.
Benefits
The feature gets rid of the need for users to wait countless minutes, and sometimes hours, listening to hold music trying to get connected to a customer service agent.
Previous Features
The launch comes as Google has been looking for ways to help users save time when contacting businesses with the help of AI. Last year, the company released a feature called “Talk to a Live Rep” that places a call to a business on your behalf, waits on hold, and then gives you a call once a live representative is available.
The company has also recently launched “Daily Listen,” which is personalized AI-powered audio experience that is designed to help you stay up to date with a personalized news feed.
Conclusion
Ask for Me is a convenient feature that uses AI to help users get the information they need quickly and efficiently. By making calls on behalf of the user, the feature eliminates the need to wait on hold or deal with busy signals.
FAQs
Q: Who can use Ask for Me?
A: Ask for Me is available to users who have opted into the company’s Search Labs experiments on desktop and mobile.
Q: What types of services can I ask for?
A: Ask for Me currently supports inquiries about services at nail salons and auto shops, such as “tire replacement,” “factory scheduled maintenance,” “french manicure,” “nail art,” and more.
Q: Will I be charged for using Ask for Me?
A: No, using Ask for Me is free. You will receive a summary of prices and availability from local businesses.
Q: Is my information secure when using Ask for Me?
A: Yes, Google ensures that your personal and financial information is secure when using Ask for Me.
