PlayStation Network (PSN) Experiences Multi-Hour Outage
Outage Widespread and Growing
PlayStation Network (PSN) has been experiencing a multi-hour outage that started on Friday evening. According to Sony’s PSN status page, account management, gaming and social, PlayStation Video, PlayStation Store, and the PlayStation Direct website are all dealing with issues.
Gaming Services Affected
For gaming specifically, Sony says that "you might have difficulty launching games, apps, or network features." Around the time I first published this article at 7:28PM ET, a colleague wasn’t able to load their purchased digital games or see their friends, trophies, or even their online status on their PS5. Sony is vowing to fix the problems "as soon as possible."
Outage Timeline
Sony’s status website says the issues started at 7PM ET, but Downdetector shows user reports starting to come in about an hour earlier at around 6PM ET. At the peak, there were a bit less than 70,000 reports of problems on Downdetector. An r/PlayStation thread about the outage has more than 7,000 comments.
Sony’s Response
Sony didn’t immediately reply to a request for comment.
Update, February 7th
Added @AskPlayStation’s tweet and noted that the outage has been going on for hours.
Frequently Asked Questions
Q: What services are affected by the outage?
A: Account management, gaming and social, PlayStation Video, PlayStation Store, and the PlayStation Direct website.
Q: What are the symptoms of the outage?
A: Users may experience difficulty launching games, apps, or network features.
Q: How long has the outage been going on?
A: The outage started at around 6PM ET and is ongoing.
Q: Has Sony commented on the issue?
A: No, Sony has not yet replied to a request for comment.
