AI Agents: Revolutionizing Work and Delivering Time and Cost Savings
AI Agents Enable Growth and Education
AI can instantly translate, summarize, and process multimodal content in hundreds of languages. Integrated into agentic systems, the technology enables international organizations to engage and educate global stakeholders more efficiently. The United Nations (UN) is working with Accenture to develop a multilingual research agent to support over 150 languages to promote local economic sustainability. The agent will act like a researcher, answering questions about the UN’s Sustainable Development Goals and fostering awareness and engagement toward its agenda of global peace and prosperity.
Mercy Corps, in collaboration with Cloudera, has deployed an AI-driven Methods Matcher tool that supports humanitarian aid experts in more than 40 countries by providing research, summaries, best-practice guidelines, and data-driven crisis responses, providing faster aid delivery in disaster situations. Wikimedia Deutschland, using the DataStax AI Platform, built with NVIDIA AI, can process and embed 10 million Wikidata items in just three days, with 30x faster ingestion performance.
AI Agents Provide Tailored Customer Service Across Industries
Agentic AI enhances customer service with real-time, highly accurate insights for more effective user experiences. AI agents provide 24/7 support, handling common inquiries with more personalized responses while freeing human agents to address more complex issues. Intelligent-routing capabilities categorize and prioritize requests so customers can be quickly directed to the right specialists. Plus, AI agents’ predictive-analytics capabilities enable proactive support by anticipating issues and empowering human agents with data-driven insights.
Companies across industries, including telecommunications, finance, healthcare, and sports, are already tapping into AI agents to achieve massive benefits. AT&T, in collaboration with Quantiphi, developed and deployed a new Ask AT&T AI agent to its call center, leading to an 84% decrease in call center analytics costs. Southern California Edison, working with WWT, is driving Project Orca to enhance data processing and predictions for 100,000+ network assets using agents to reduce downtime, enhance network reliability, and enable faster, more efficient ticket resolution.
The Ottawa Hospital, working with Deloitte, deployed a team of 24/7 patient-care agents to provide preoperative support and answer patient questions regarding upcoming procedures for over 1.2 million people in eastern Ontario, Canada. The National Hockey League can unlock over 550,000 hours of historical game footage with the VAST Data Platform, supporting sponsorship analysis, helping video producers quickly create broadcast clips, and enhancing personalized fan content.
State-of-the-Art AI Agents Built with NVIDIA AI Enterprise
AI agents have emerged as versatile tools that can be adapted and adopted across a wide range of industries. These agents connect to organizational knowledge bases to understand the business context they’re deployed in. Their core functionalities – such as question-answering, translation, data processing, predictive analytics, and automation – can be tailored to improve productivity and save time and costs, by any organization, in any industry.
NVIDIA AI Enterprise provides the building blocks for enterprise AI agents. It includes NVIDIA NIM microservices for efficient inference of state-of-the-art models – including the new NVIDIA Llama Nemotron reasoning model family – and NVIDIA NeMo tools to streamline data processing, model customization, system evaluation, retrieval-augmented generation, and guardrailing.
Conclusion
AI agents are transforming work, delivering time and cost savings by helping people resolve complex challenges in new ways. By leveraging AI agents, organizations can improve productivity, reduce costs, and enhance customer experiences. With the NVIDIA AI Enterprise software platform, organizations can build and deploy AI agents that can be tailored to their specific needs, industries, and goals.
Frequently Asked Questions
Q: What are AI agents?
A: AI agents are software programs that can perform tasks autonomously, making decisions, and taking actions based on their training and programming.
Q: How do AI agents work?
A: AI agents work by analyzing data, processing information, and making predictions or decisions based on that information.
Q: What are some examples of AI agents?
A: Examples of AI agents include chatbots, virtual assistants, and software programs that can perform tasks such as customer service, data analysis, and predictive modeling.
Q: What is the NVIDIA AI Enterprise software platform?
A: NVIDIA AI Enterprise is a software platform that provides the building blocks for building and deploying AI agents, including NVIDIA NIM microservices and NVIDIA NeMo tools.
