The Future of Application Users: Autonomous AI Agents
The Binary Big Bang
A new report from Accenture has predicted that by 2030, agents, not people, will be the primary users of most enterprises’ internal digital systems. This marks a significant shift in the way we interact with technology, as AI-powered autonomy becomes the norm.
Agentic Systems
Agentic systems have shown great promise in software engineering, with the ability to create functions and APIs with high accuracy. Companies are rapidly integrating these capabilities into new models to accelerate engineering velocity. For example, Anthropic’s Claude 3.5 Sonnet has achieved a remarkable 49% resolved rate on the SWE-Bench Verified software engineering benchmark.
Digital Core
The digital core is the technological architecture and infrastructure that runs the AI-powered enterprise. Agents will rely on a digital core that enables them to connect data sources with analytical platforms that can use that data to drive decision-making and useful actions. While agentic systems can’t build and maintain the entire digital core, they are tackling pieces of it.
Generative UI
Generative UI involves leveraging AI techniques to generate highly personalized user interfaces. As agentic systems advance, they will drive a new software paradigm where cheaper code and language-first interfaces make dynamically generated, custom UI components increasingly feasible.
Conclusions
The future of application users is one of autonomous AI agents, with significant implications for the way we design, use, and operate technology systems. To get started, teams should experiment with agents internally and focus on building task-specific internal agents. As autonomous agents proliferate, maintaining consistency and trust becomes crucial, and companies will need to surveil them and ensure guardrails are in place.
Frequently Asked Questions
Q: What are agentic systems?
A: Agentic systems are AI-powered systems that can perform tasks independently, such as creating functions and APIs with high accuracy.
Q: What is the digital core?
A: The digital core is the technological architecture and infrastructure that runs the AI-powered enterprise, enabling agents to connect data sources with analytical platforms that can use that data to drive decision-making and useful actions.
Q: What is generative UI?
A: Generative UI involves leveraging AI techniques to generate highly personalized user interfaces, making dynamically generated, custom UI components increasingly feasible.
Q: How can companies get started with agents?
A: Companies can start by experimenting with agents internally, focusing on building task-specific internal agents, and gradually expanding their functions and data access over time.
