Asan Medical Center Launches AI-Powered Integrated Service Platform for International Patients
How it Works
Asan Medical Center (AMC) has launched a web-based platform, AMC International Healthcare Center, which allows patients to register, share medical records, book pre-consultations, and receive remote treatment. The platform is designed for foreign patients and is available in at least eight major world languages, including English, Russian, Arabic, Vietnamese, and Mongolian.
How it Works
Patients can upload their medical records, including symptoms, photos, videos, and CT/MRI test data, which are automatically linked to AMC’s hospital information system (AMIS) for systematic data management. The medical team at AMC International Healthcare Center reviews the patient’s case and arranges a pre-consultation to refer them to the appropriate department.
Why it Matters
The AMC International Healthcare Center sees around 20,000 patients from overseas each year. In 2024 alone, approximately 19,482 international patients – mostly from the United States and the United Arab Emirates, visited the centre. The centre also offers telemedicine services to patients outside South Korea, having delivered 866 remote treatments to patients with chronic diseases from 57 countries in the past five years.
The Larger Trend
Recently, AMC was validated for Stage 7 of the new iteration of the HIMSS Infrastructure Adoption Model – the first among hospitals in Asia-Pacific. It demonstrated the use of robotic process automation to streamline operations, saving over 10,587 hours of staff hours.
FAQs
Q: What are the benefits of the new platform?
A: The platform offers patients more convenience and ease of access to AMCs services, improved data management, and enhanced patient care.
Q: How many languages is the platform available in?
A: The platform is available in at least eight major world languages, including English, Russian, Arabic, Vietnamese, and Mongolian.
Q: How many patients does AMC receive from overseas each year?
A: AMC receives around 20,000 patients from overseas each year.
Q: What are some of the challenges faced by AMC in managing patient data?
A: AMC previously faced challenges in patient data management, including a high risk of personal information exposure and language barriers.
