Affected DVD Titles: Warner Bros. Home Entertainment Issues Statement on Replacement Process
Warner Bros. Home Entertainment is aware of potential issues affecting select DVD titles manufactured between 2006 – 2008, and the company has been actively working with consumers to replace defective discs.
Replacement Process
Where possible, the defective discs have been replaced with the same title. However, as some of the affected titles are no longer in print or the rights have expired, consumers have been offered an exchange for a title of like-value.
How to Initiate a Replacement
Consumers with affected product can contact the customer support team at whv@wbd.com.
FAQs
Q: What is the scope of the issue?
A: The issue affects select DVD titles manufactured between 2006 – 2008.
Q: How will defective discs be replaced?
A: Defective discs will be replaced with the same title, if possible. If not, an exchange for a title of like-value will be offered.
Q: How do I initiate a replacement?
A: Consumers with affected product can contact the customer support team at whv@wbd.com.
