What You Want to Know

Introducing Yelp’s AI-Powered "Review Insights"

New Feature Provides Quick Overview of Customer Sentiment

Yelp, a leading review platform, has announced the introduction of AI-powered "Review Insights" as part of its end-of-year product release. This new feature aims to help users discover new establishments and narrow down customer reviews by providing a quick summary of how customers feel about certain aspects of a business.

How it Works

Review Insights is an aggregated sentiment score that provides a quick overview of topics using facial icons — positive, neutral, and critical — displayed above a business’s reviews. Users can click specific topics to read related reviews that focus on those aspects of the business, such as what customers are saying about the food or service.

Availability and Expansion

Review Insights is currently available on iOS for restaurant, food, and nightlife businesses. Yelp plans to expand this feature to services categories "next year." This new feature builds on the AI-powered review summaries feature that Yelp introduced in January.

Quote from Yelp’s Chief Product Officer

"When searching for a local restaurant, you might have a specific aspect in mind that matters most to you — be it the vibe of the space, how long it takes to get a table, or the quality of the food," said Yelp’s Chief Product Officer Craig Saldanha. "Even when a review doesn’t explicitly mention one of the topics, the LLM understands the context in the review to identify and surface the relevant topic and sentiment."

Other Updates

In addition to Review Insights, Yelp is also introducing other updates to its iOS app:

• Trending Search Terms: The home feed search bar now features a trending drop-down that highlights the most popular terms other local users are looking for. This feature will be coming to Android "early next year."
• Expanded Home Feed: The iOS app home page has been expanded to include new reviews, photos, and full-screen video spotlights uploaded by other users that surface recent experiences.
• AI-Powered Update: Yelp is rolling out an AI-powered update that "better tailors the home feed to your preferences" in the coming weeks.

Conclusion

Yelp’s new AI-powered "Review Insights" feature aims to provide users with a quick and easy way to discover new establishments and narrow down customer reviews. With its aggregated sentiment scores and facial icons, Review Insights provides a clear overview of customer sentiment, allowing users to make informed decisions about where to eat or shop.

FAQs

Q: What is Yelp’s new AI-powered "Review Insights" feature?
A: Review Insights is an aggregated sentiment score that provides a quick overview of topics using facial icons — positive, neutral, and critical — displayed above a business’s reviews.

Q: What categories will Review Insights be available in?
A: Review Insights is currently available on iOS for restaurant, food, and nightlife businesses, with plans to expand to services categories "next year".

Q: How does Yelp’s AI-powered Review Insights feature work?
A: Review Insights uses natural language processing (NLP) to analyze customer reviews and identify sentiment around specific topics, such as food quality, service, ambiance, and wait times.